Frequently Asked Questions

Q. What is the check-in and check-out time?
A. Check-in starts from 15:00 and check-out is until 10:00.
*Guests must check in by 18:00 to eat dinner at this property. Guests who check in after this time may not be served dinner, and no refund will be given.

Q. Do they offer pick up service?
A. Free shuttle service is available from JR Takayama Station between 13:00-17:30. Please contact the property when you arrive at the train station.

Q. Is there internet connection?
A. Yes, free WiFi is provided throughout the property.

Q. Do you have parking lot?
A. Free private parking is available on site (reservation is not needed).

Q. What is the child rate?
A. One child from 2 to 6 years is charged JPY 1600 per person per night in an extra bed.
The maximum number of extra beds in a room is 1.
There is no capacity for cots in the room.
Any type of extra bed is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Children 7 years and older will be charged an adult rate.

Q. Is there any hot spring policy?
A. Please note that guests with a tattoo may not be permitted to enter public bathing areas and other public facilities.